Shipping policy
Delivery Cost
Delivery is free for all orders across the UK.
Delivery locations
We currently only ship within the UK.
Handling and Dispatch Time
We process and dispatch all orders within 1 business day. For same-day dispatch, please place your order before 12 pm on weekdays (Monday to Friday).
UK Delivery Time
Your order should arrive within 2-4 days.
Transit Time
2 to 3 business days.
Delivery Hours
Deliveries typically take place between 9 am and 7 pm, Monday to Friday.
Dispatch Days
We ship orders from Monday to Friday, excluding public holidays.
Courier Services
We work with Royal Mail and DHL to ensure your order reaches you safely.
Missing Deliveries
Although rare, sometimes things don’t go as planned. If your order hasn’t arrived within 7 days, please let us know at info@hazelpip.co.uk. We’ll look into it right away and send out a replacement free of charge if needed.
Our Promise to You
Your satisfaction is essential to us. If you’re unhappy with your delivery, don’t worry - you can return it for a full refund. Please see our Returns and Refunds Policy page for more details.
Tracking Your Order
Once your order has shipped, we’ll send you an email with a tracking number so you can follow its journey. If you can’t find the tracking number, please get in touch with us at info@hazelpip.co.uk, and we’ll reply within 1 business day.
Checking Your Order Status
You can always check the status of your order by referring to the confirmation email we sent when you placed your order. Can’t find the email? No worries. Contact us at info@hazelpip.co.uk, and we’ll reply within 1 business day.