FAQ

Q: How much does shipping cost? 
A: Shipping is free on all UK orders.
Q: How long does shipping take? 
A: Delivery with in the UK: 2-5 working days
Q: How do I pay for my order? 
A: We accept the following payment methods using a secure, encrypted SSL checkout: Visa, Google Pay, Mastercard, Shop Pay, Maestro, American Express, Discover, Diners Club.
Q: Do you provide a tracking number? 
A: You will receive an email from Hazel & Pip with a tracking number and instructions on how to track your order once your order has been shipped.
Q: I've lost my tracking number? 
A: Please contact us at info@hazelpip.co.uk with your full name and shipping address, and we will resend you the tracking details.
Q: Can I make changes to my order? 
A: If you need to change your order, don't hesitate to contact us within 12 hours of placing it at info@hazelpip.co.uk. We can change:
  • Your name
  • Your delivery details
  • Your email address
  • Your phone number
Q: How do I cancel my order? 
A: Kindly contact us within 12 hours of placing your order at info@hazelpip.co.uk. We unfortunately cannot cancel your order once it has been despatched.
Q: What is your return policy?
A: Please see our Refund and Return Policy by clicking on our Refund Policy.
Q: Who do I contact if there's something wrong with my order? 
A: If there's an issue with your order, please let us know! kindly provide your name, email or order number. Please describe the issue and send any available photos to info@hazelpip.co.uk.
Contact Us
If you have any questions about our products or service, don't hesitate to get in touch with us at info@hazelpip.co.uk