FAQ

Q: How much does shipping cost? 

A: Shipping is free on all UK orders.

Q: How long does shipping take? 

A: We despatch all orders within 1 business day. For same-day dispatch, please place your order before 12 pm on weekdays (Monday to Friday)

A: Your order should arrive within 2-4 days.

Q: How do I pay for my order? 

A: We accept the following payment methods using a secure, encrypted SSL checkout: Visa, Google Pay, Apple Pay, Mastercard, Maestro, Discover.

Q: Do you provide a tracking number? 

A: You will receive an email from Hazel & Pip with a tracking number and instructions on how to track your order once your order has been shipped.

Q: I've lost my tracking number? 

A: Please contact us at info@hazelpip.co.uk with your full name and shipping address, and we will resend you the tracking details.

Q: Can I make changes to my order? 

A: If you need to change your order, don't hesitate to contact us within 12 hours of placing it at info@hazelpip.co.uk. We can change:

Q: How do I cancel my order? 

A: Kindly contact us within 12 hours of placing your order at info@hazelpip.co.uk. We unfortunately cannot cancel your order once it has been despatched.

A: Please see our Refund and Return Policy by clicking on our Refund Policy.

Q: Who do I contact if there's something wrong with my order? 

A: If there's an issue with your order, please let us know! kindly provide your name, email or order number. Please describe the issue and send any available photos to info@hazelpip.co.uk.

If you have any questions about our products or service, don't hesitate to get in touch with us at info@hazelpip.co.uk